FAQs

returns + shipping policies

Return Policy
If you aren't satisfied with your item you have 14 days to request a return only if the item is unworn, in original condition and purchased at full-price. Returns are subjected to a $5.00 return fee. Original shipping charges are not refundedAll sale merchandise and accessories are final sale.

Exchange Policy
We offer FREE EXCHANGES if you aren't satisfied with your item and would like to exchange for a different size, color or style. You have 14 days to request an exchange only if the item is unworn, in original condition and purchased at full-priced.

 

 

size + fit

How do your shoes fit?
Our sizing is based on European children's size charts and fit true to that. However, if any shoes vary from this chart we will note it in the description.
See our suggested size guide 

My child is in between sizes, should I size up or down?
We suggest sizing up. These kiddies grow fast!

 

shipping, returns + exchanges

online return policy
We will do what we can to ensure that you are satisfied with every purchase. Please do not hesitate to reach out to our Customer Service team at any time if you are unhappy with your order. 

One discount code can be used per customer per order. Unfortunately, sale items cannot be refunded. All sale items are final. Items on sale are eligible for exchanges or store credit only.

Online return address:
StyleChild
1101 Holland Drive
Suite 5
Boca Raton, FL 33487

For returns, please use our online Return Policy. All returns must be sent in the same packaging and condition to the address above within 14 days of the date you received the item.

We ask that you add a note in your package stating your name, order number and that you'd like to return the item. Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go back on original form of payment.

We cannot take responsibility for items returned without notification and/or items that are returned with a shipping alternative where you cannot trace the package.

exchanges
For exchanges, please use our online Return Policy. All exchanges must be sent in the same condition received to the address above within 14 days of the date you received. Tags must be attached and garments unworn.

We ask that you add a note in your package stating your name, order number, why you would like to exchange your item and the new item information (i.e., style #, color and size). Please allow 2-3 business days for processing after the package has been delivered back to us. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.

shipping policy
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders.

business shipping hours:
Monday – Friday, 10 a.m. — 4 p.m. CST, excluding national holidays

UPS and USPS Priority items may take up to 24-48 hours to be processed after your order is made. Items ordered on Friday after 3PM CST, as well as items ordered Saturday and Sunday, will be processed the following Monday. We primarily ship through USPS and UPS. 

 

pre-order policies

From time to time, StyleChild offers pre-orders on up-and-coming collections, new colors and re-stock items. Pre-orders at StyleChild are a convenient way to secure the un-launched products before they sell out.

All pre-order items will be charged at checkout upon purchase. All purchases including a pre-order item will ship when pre-order items are made available. Shipment estimates are given on pre-order product pages for the expected arrival of each pre-order product. 

Orders that include pre-order items will only be dispatched once all items, including the pre-order items, are received in stock. If you would like to receive specific items from your order immediately, please place separate orders for in-stock and pre-order items to ensure that your items arrive when expected.

contact us

How do I contact your Customer Service team?
You can get in touch with us by email info@stylechildbyjl.com or call us at 561.617.5901

How can I contact StyleChild regarding press and marketing opportunities?
For all press, marketing and partnership inquiries relating to StyleChild, please e-mail us at info@stylechildbyjl.com